Support
We aim to acknowledge support requests within one business day.
How to reach us
| What | Where | Response target |
|---|---|---|
| Bug reports, install help, feature questions | support@evidencepack.axons.cc | 1 business day |
| Security issues | security@evidencepack.axons.cc | 2 business days |
| Privacy / data-subject requests | privacy@evidencepack.axons.cc | 5 business days |
| Sales / pricing | sales@evidencepack.axons.cc | 1 business day |
Before you write
If you're reporting a bug, please include:
- The Atlassian site URL (we don't need credentials, just the URL).
- A screenshot or copy of any error message shown in EvidencePack.
- Whether the bug happens on Jira, Confluence, or both.
- Whether the bug is reproducible or intermittent.
If you're reporting a "Jira search failed" or "Confluence search failed" warning, please also paste the source query (JQL or CQL) so we can validate it against Atlassian's strict JQL parser.
Frequently asked questions
Does EvidencePack make me SOC 2 / ISO 27001 compliant?
No. EvidencePack helps you collect and organise evidence. Certification requires an independent audit by an accredited auditor.
Do my issue descriptions or page bodies leave Atlassian?
No. EvidencePack stores only metadata and source URLs. See the privacy policy for the full list.
Why can't I download my export as a file?
Atlassian's Forge UI Kit does not have access to browser download APIs. EvidencePack renders the JSON, CSV, and Markdown artifacts inline; use your browser's select-all-and-copy. A Custom-UI download flow is on the roadmap.
How do I delete all EvidencePack data?
Uninstall the app from your Atlassian site — Forge automatically removes all stored data.
Status
For platform-level incidents, check Atlassian's status page. We post EvidencePack-specific incidents to our status page (placeholder; configure your status page tool of choice).